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Y商业银行ITSM和IT资产管理成功案例

发布时间:2018年4月18日 10:21

一、项目背景

       yshangyeyinxingyu2010nianzhengshiguapaikaiye,zhuceziben30yiyuan,zibenjinge130yiyuan,jiezhi2012niandi,quanxingzongzichanyichao1000yiyuan。zuoweidiquxingshangyeyinxing,zaiquyuneiyongyouduogeguanlizongbu、fenxing、zhixing、yingyewangdian、hezuojinrongjigou,zaizhubugonggushengneiyewuwai,tongshikaolvshezhishengwaifenzhijigou。

       suizheyshangxingyewuyuelaiyueguangfandikaizhan,itzichanjiwangluoshangyunxingdeyingyongxitongbuduanzengduo,gexiangyewuxitongduixinxijishudeyilaixingyuelaiyuegao。yucitongshi,internetdeziyouxinghexiantiandebuanquanxingdailaidezhongzhongyinhuan、heikeruqin、neiburenyuandecaozuoshiwudengwentiyexiangbanerlai。ruciyilai,guibiqianzaidejisuanjiyewufengxian,baozhangshangxinggeyewuxinxixitonggaoxiaode、anquandeyunxingzechengweileshangxingxinxibumenrichanggongzuodezhongzhongzhizhong。

       tongshichuantongdeguzhang“laidianxiangyingshi”deithuweimoshiyinweihuchengbengao、xiangyingmoshibeidong,juxianxingyixianluwuyu。erdanxiangdewangluoguanliruanjianwangwangyinweizhinengzuodao“toutongzhitou、jiaotongzhijiao”erdaozhiguanlishangdefenge。xianyoudeyunweiguanlitixiyijingbunengmanzuyshangxingriyifazhan、rijianfuzadexinxipingtai,xinxipingtaideyunweiguanliyijingchengweiqiyekechixufazhandepingjing。

 

IT管理现状:

  • 缺乏对IT 资产的清晰了解

          quefaduizhenggeqiyedeitshebeizichandeqingxilejie,gegezuzhidebudaoshixiantamenzhuiqiudeyouyiyunyingsuoxudezichantoumingdu,shidezuoxitongguihuaxuyaohuafeidaliangdejingli,jibianhuafeidabufenjingli,youyuyshangxingdekuaisufazhan,yiranzaochengitzichandekuaisubianhua,duilishishujuyijiweilaishujujishixingdeyaoqiuyuelaiyuegao。

  • 缺乏对各种业务系统产生的事件结果的统一管理。
  • 无明确统一流程管理

          shengchanshujujieyonghebiangeng、shigudengwumingquetongyiliuchenghuaguanli,doushizhidingrenliuzhuan,yewuliuchengman,wufakuaisudingweishijianxiugaiqingkuangjichengdu,shenzhizaochengzhongfuyewu。

  • 无知识管理
  • gonglingzhangdeyuangongtuixiuwufajiangtamendeguanjianjiqiaohezhishichuanshoujiqitayuangonghuozidongluruxitong

  • 企业在降低成本的同时需要提高资产的产能和可靠性
  • 需要满足当前的环保,安全性和法规报告要求,降低运营风险

 

二、功能实现

解决方案运营服务体系架构:

 

       jiyuyshangxingyewubeijingyuitxianzhuang,jiudaopeihekehuqueliyiitzichanguanlirushoujianlizhengtiyunweiguanlitixi,zaizhengtikuangjiajichushangduiitzichanguanliyuitfuwuguanlihexinliuchengjinxingxiangxideshulihesheji,jiehejinrongxingyeguanlizhiduyurenyuangangweisheding,tongguozixunyuruanjianshishidepeihe,bangzhukehuwanchengitzichanyuyunweipingtaideshunlishangxianyunxing,gongnengbaokuo:

 

三、客户收益

  • 降低开支

    • 提高IT资产清晰度,方便快捷定位IT资产位置及信息
    • 通过IT资产清晰度,进而提高IT资产信息、资产的使用、降低开销
    • 通过标准化库存的IT资产,管理和控制IT资产的开销与服务
  • 提高IT生产率和服务水平

    • 通过统一的事件管理和自动化流程提高管理IT资产的能力,支持业务部门的发展
    • 向业务部门明确资产总成本,控制无效需求
  • 降低风险

    • 实时记录跟踪事件处理整个过程
    • 通过项目管理,控制项目预算降低成本风险
  • 提高IT透明度

    • 向业务部门说明开支的去向、获得的收益等

相关主题: 金融行业成功案例

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